Booking terms and conditions
Booking Conditions
Article 1 - Establishment of the agreement
1.1
Registration for a trip is initiated upon Motoverse receiving an email booking through Motoverse email address
1.2
Once the booking is received, Motoverse will issue a confirmation/invoice. This will include a down payment of 500 dollars per registered participant, along with details regarding the remaining balance for the trip.
1.3
The agreement is considered effective when Motoverse sends the confirmation.
Article 2 – Payment
2.1
The down payment is a portion of the total trip cost and must be credited to Dragon Trails Travel Adventures Company Limited’s account no later than two weeks from the invoice date or 60 days prior to the departure date, whichever comes first.
The remaining balance must be received by Dragon Trails at least six weeks before the trip begins. If payment is not made by this deadline, the agreement will be considered canceled as of six weeks before the departure date. Motoverse reserves the right to impose a cancellation fee in such cases. In this event, the provisions of Article 8 will apply, and any payments already made will be deducted from the cancellation fee.
2.2
Upon registration within six weeks before the start of the trip, the full cost for the trip must be paid directly.
Article 3 – Cost of the trip
3.1
The cost of the trip is per person. The price includes only those services and conditions stated on the Motoverse website and confirmation form.
3.2
The cost of the trip is based on the prices, tariffs, exchange rates and taxes known by Motoverse at the time of signing the agreement.
3.3
In the event of a change to the established prices, tariffs, exchange rates and taxes, Motoverse reserves the right to alter the cost of the trip. This must be communicated to the participant as soon as possible, but no later than 14 days before departure. In the absence of any such communication, the agreed cost remains valid. If the change means an increase of more than 10% of the trip cost, the participant has the right to cancel the agreement - with a right to a refund of any monies already paid – up to a maximum of five days after receipt of the notification.
Article 4 – Insurances
The participant is obliged to take out travel, baggage and accident insurance for the duration of the trip. Trip cancellation insurance coverage is highly recommended.
Article 5 – Documents
5.1
The participant must be in possession of a valid passport. This passport must be valid for at least half a year after the end of the trip and must contain sufficient empty pages for the required visas.
5.2
If you plan to drive a vehicle during the trip, you must have a valid driver's license and, if applicable, an international driving permit for the specific vehicle category. In some situations, it may be possible to use a waiver form, but please do consult our team before proceeding.
5.3
The traveler must be in possession of the necessary proof of vaccinations.
5.4
If the participant cannot join or complete a trip because of the lack of necessary documents, the participant is fully liable for all associated consequences.
Article 6 – Changes by the traveler
6.1
Up to six weeks before departure, the participant can request changes to the agreement which will be implemented insofar as these are possible on the condition that the participant agrees to the new travel price and any costs arising from changing the traveling date.
6.2
In the revised travel price, the extra costs or refund of the altered travel items will be settled against the original costs plus an amount of EUR 50 per alteration and any administration costs.
Article 7 - Cancellation by the traveller
7.1
In the event that the participant cancels the trip, the participant is liable for cancellation costs. These cancellation costs cover reimbursement of any costs incurred by Motoverse on behalf of the participant, up to the moment of cancellation, for which Motoverse does not receive a refund. In the event of cancellation, each participant is liable for the following amounts:
-
On cancellation up to 56 days before departure: the deposit amount
-
On cancellation from 56 (incl.) to 28 days before the date of departure: 50% of the trip price.
-
On cancellation from 28 (incl.) to 14 days before the day of departure: 75% of the trip price.
-
On cancellation from 14 days (incl.) up until the date of departure or during the journey: 100% of the trip cost.
7.2
Cancellation of the travel agreement by the participant must always be made in writing (by letter or email). We strongly advise you to take out a good travel cancellation insurance. This insurance will compensate the cancellation costs provided that the cause of cancellation is covered by the policy.
Article 8 - Cancellation and changes by Motoverse
8.1
Motoverse has the right to cancel or alter a trip in grave circumstances only.
8.2
Grave circumstances are those that might adversely influence the quality, safety or implementation of the trip. Insufficient participation is covered herewith.
8.3
Motoverse is obliged to notify the participant immediately of any important changes to or cancellation of the trip, informing them of the reasons thereof. Cancellation due to insufficient participation will normally take place no later than four weeks before the planned start of the trip.
8.4
Notice of cancellation annuls the agreement. Upon cancellation, however, where possible, Motoverse will offer as near an equivalent alternative trip as possible. If this offer is not accepted, the fully or partially paid trip costs will be refunded.
8.5
In the case that grave circumstances arise during the trip, Motoverse is entitled to cancel the agreement for the remainder of the trip. Motoverse is obligated under such circumstances to arrange the return journey for the participant and furthermore to limit, as much as possible, any adverse consequences for the participant. If, as a result of the cancellation, Motoverse saves any monies which are covered by the cost of the trip, each participant is entitled to their share of the amount saved.
8.6
If part of the services to which the agreement relates cannot be delivered due to force majeure or other circumstances beyond the control of Motoverse will endeavour to provide as similar an alternative as possible under the existing conditions so that the trip can be continued.
Article 9 - Liability of Motoverse
9.1
Without prejudice to the provisions in the other articles, Motoverse is obliged to implement the agreement in accordance with the expectations that the participant may reasonably have based on this agreement.
9.2
Motoverse cannot be held liable for damage resulting from:
- Not obtaining a visa for a participant for reasons outside the control of the company;
- The participant not turning up on time at the agreed location;
- Failure to comply with the travel conditions established by Motoverse or instructions given by the tour guide;
- Possession of substances or items that are in violation of the law of the countries visited during the trip. If such substances or items are found regardless, those in possession may be excluded from further participation in the trip. All consequences and costs associated with this are to be paid by the concerned participant;
- Acts or events which do not conform to or else deviate from the agreements made herein, including any alternatives to the trip as referred to in Article 8, Paragraph 6;
- Changes to and/or forced curtailment or prolonging of the trip which result from force majeure, such as mechanical defects, illness, natural and other disasters, political complications etcetera;
- Damage, theft, loss or accident suffered by the participant, regardless of the cause or origin of negligence.
9.3
If Motoverse is liable for the damage suffered by the participant, its liability will be limited to or excluded in accordance with the applicable international conventions. Nor does it accept liability for damage for which a claim for reimbursement exists or would exist under a travel and/or cancellation insurance policy.
9.4
If Motoverse is liable towards the participant for diminishment of travel pleasure, the compensation will not exceed the cost of the trip.
9.5
Motoverse cannot be held liable for photos, brochures and other reference material, where these have been issued by third parties.
Article 10 - Liability of the participant
10.1
The participant is obliged to comply with all instructions of Motoverse and any tour guidance it has engaged to promote the proper and safe implementation of the trip and is liable for all damage caused by unauthorized behaviour.
10.2
Any participant who causes, or who threatens to cause, any nuisance, to the extent that a proper undertaking of the trip is severely hampered as a result thereof or else is made more difficult, can be excluded by Motoverse from (the continuation of) the trip. All resulting costs are the responsibility of the participant. In this event, no refund will be given on the cost of the trip.
10.3
The participant is obliged to be in a state of good health so as to be able to complete the trip, having assessed the severity of the trip and the risks thereof, without taking the risk of endangering their health. When in doubt about the expected severity of the trip, the participant should ask Motoverse accordingly. When in doubt about their own physical and/or mental condition, the participant will consult a doctor and will obtain a written declaration of good health, sufficient for participation in the trip. Motoverse is not liable for the consequences and/or risks of any poor health of the participant during the trip.
Article 11 – Driving in traffic during the trip
11.1
Motoverse will take all reasonable care to prepare the participant as well as possible for safe participation in traffic abroad by means of offering clothing advice, giving tips and discussing the traffic situations in advance.
11.2
The participant takes part in traffic entirely at their own risk and Motoverse is in no way liable for any damage resulting from accidents involving the participant.
11.3
The participant is fully liable for any damage he inflicts on himself or on a third party.
11.4
The participant is fully liable for any damage to the vehicles rented to him insofar as this is incurred during the rental period and is not covered by the (insurance of the) rental party, or the insurance of a third party that caused the damage. The conditions of the vehicle insurance policies are published alongside details of the relevant trip.
11.5
The participant is not obliged to drive all the routes given in the programme and/or changes that have been made to the programme by the tour guide, if the participant does not consider them safe. If, after careful consultation with the tour guide, the participant chooses to drive these particular routes, the participant themself is responsible for his/her own driving skills and any consequences resulting from this.
11.6
The participant must sign a ‘Waiver Of All Claims, Release From Liability & Assumption Of Risk’ and return it to Motoverse before departure.
Article 12 – Help and assistance
12.1
Motoverse is required to provide help and assistance to the participant as necessary, depending on the attenuating circumstances.
A. If the cause is attributable to Motoverse, the resultant costs will be borne by Motoverse.
B. If the cause is attributable to the participant, Motoverse is only obliged to provide help and assistance to the extent that this can reasonably be required of them. In this case, any resultant costs are then the responsibility of the participant.
C. If the cause is attributable to neither the participant nor to Motoverse each person will bear responsibility for any injury sustained by them. For Motoverse, this includes any additional use of manpower; whereas for the participant, this includes any extra accommodation and repatriation costs.
Article 13 – Complaints
13.1
Any complaints about the execution of the trip should, insofar as this is possible, be submitted in writing to the representative of Motoverse at the place where the complaint arises. If the complaint is not resolved in a satisfactory manner, details in writing and with supporting evidence must be submitted to Motoverse no later than two weeks after the completion of the trip. If the trip has not taken place, then a period of two weeks starting from the original departure date will apply.
13.2
Claims on Motoverse expire six months after the end of the trip or the original departure date.
13.3
The expiry period for a claim is interrupted as soon as and if the participant has submitted their claim in writing.
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